Terms of Service

1. Agreement

These terms govern your use of tranlens.com, the TanLens browser extension, and related services (the "Service"). By creating an account or using the Service you agree to them. If you use TanLens for an organisation, you confirm you may bind that organisation.

2. The Service

TanLens converts speech into captions and translations from a microphone, a browser tab, uploaded audio or video, or a broadcast room, and lets you edit and export the resulting transcript. Features and limits depend on your plan and on the speech and translation providers configured by the operator.

The Service is assistive. Machine transcription and translation can be wrong, especially with accents, background noise, overlapping speakers, names, numbers and technical vocabulary. Do not rely on it as the only channel for medical, legal, financial, or safety-critical communication.

3. Accounts

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. Connecting the browser extension issues a device token; revoke it from Settings if a device is lost. We may suspend accounts that are compromised, abusive, or used to break the law.

4. Acceptable use

You agree not to:

• record or caption people without the consent required where you are;
• upload content you do not have the right to process;
• use the Service to surveil, harass, defraud, or discriminate;
• attempt to bypass quotas, resell minutes, or share one account between organisations;
• probe, scrape, overload, or reverse engineer the Service, or interfere with other users;
• upload malware or content that violates the law.

You are responsible for complying with the terms of platforms you caption (for example, a streaming platform's recording rules).

5. Minutes, credits and billing

One credit equals one minute of audio, rounded up when a session settles. Plan allowances reset each billing period and expire at its end; minute packs remain valid for twelve months. Failed file jobs are not charged. Live sessions settle every 60 seconds and at the end.

Subscriptions renew automatically until cancelled. You can cancel from Billing at any time; access continues until the end of the paid period unless the law requires otherwise. Prices are shown at checkout and may change with notice before your next renewal.

6. Third-party platforms and DRM

Tab capture depends on browser permissions and the platform being played. DRM-protected players may block audio capture or show a black screen. We do not promise support for Netflix, Disney+, or similar services; test a specific title before relying on it. Capturing a platform's audio does not grant you rights to redistribute its content.

7. Your content

You keep ownership of the audio, transcripts and subtitles you create. You grant us a limited licence to process them to provide the Service, including sending audio or text to the configured speech and translation providers. We do not train models on your content by default.

8. Our content

The Service, brand, and software are protected by intellectual-property law. We grant you a personal, non-transferable right to use the Service under these terms. You may not copy, resell, or create a competing service from it.

9. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may change, suspend, or discontinue features, and will give reasonable notice of material changes that reduce paid functionality. Maintenance, provider outages, and network conditions can affect latency and accuracy.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or loss caused by reliance on captions. Our aggregate liability is limited to the amount you paid us in the twelve months before the claim. Nothing limits liability that cannot be limited by law, including for death, personal injury, or fraud.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for material breaches, non-payment, abuse, or legal requirements. On termination, saved transcripts are deleted according to the privacy policy.

12. Governing law and contact

These terms are governed by the laws applicable at the operator's principal place of business, without limiting mandatory consumer protections in your country. Questions: legal@tranlens.com.